Evaluasi Kinerja Dalam Pelayanan Kereta Rel Listrik Eksekutif Jabodetabek

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Rini Suliyanti

Abstract

The Problem that need to be handle at the moment is an unbalance demand for the executive class in
railwm; services accross Jabodetabek during rush hour traffic with the utilities capacity available,
which is make low qualihJ factor of service . Conneccted to the problems above, various efforts ha-ue
been made btJ Kereta Api ( Persero), but it was not yet maximum refraction. So this str.A.dy was
conducted to determine the service performance of KRL, Executive Jabodetabek Using Seater Plot
analysis approach, btj set forward the analysis that need attention and imprmiement is the accuracy
of trafel time, waiting time, standard rooms and llounge facilities, standards and facilities up dawn
information systems in train, there are variables which are not problematic, but needs tobe preserved
is the level of safehJ, standard lighting, and expousure, air circulation, but there are other things that
need attention is the level of travel speed trains, ticket purchase service information system at the
station, accuraciJ of travel time, waiting time of arrival, facilities for passenger trains up and dawn.


Keyword : Level of service, KRL Jabodetabek, Eksekutif Class.

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