Kajian Level Of Service Kereta Rel Listrik (KRL) Dan Kereta Rel Diesel (KRD) Ekonomi Jabodetabek

Abstract

Many effort that PT. KA (Persero) have done to incrase the services for many customer from train
user. Without fail with Jabodetabek commuter train. To know about satisfaction level of KRL and
KRD ]abodetabek Economic, citizen's apinian that hook be another with readinesss t.o necessity of
citizen or expectation of citizen as a train services user.
An inferior lerel services is because the supply readiness with demand isn't balance, especially at~
hours. In normal condition it isn't the problem to face lnj prepare services, but many variable of
problems that must have a special handing. It means, bout services reddiness that give many statisfaction
for many custo1ner with important expectation.
Relation between readiness and necessity, to decide where is their wetness part in lerel of services. So,
to incrase the KRL and Jabodetabek Economic KRD if wee see from weakness part it needs a new
arrangement which fulfih with train standard services big city, to hook one anather with services gap
of citizen expectation in this moment.

Key words : Level of Services