Kajian Evaluasi Kinerja Pelayanan Transportasi Antar Moda Di Pulau Batam

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Noviyanti Noviyanti

Abstract

Integration antannoda at international airports and seaports in Indonesia's need to be supported with
facilities/ tenninals far integration antannoda integrated in order to improve the quality of transportation
service on service users. The important role of integrated facilities far transfer nwde still needs
to be organized with a facilib.J poliaj / antannoda integrated tenninal. Port and airport facilities in
accordance with the wishes of the user port and airport services that meet the criteria as ports and
airports with integrated services in order to support the development of antannoda transport, thereby
increasing the transportation service effectively and efficiently.
Data were analyzed using descriptive statistics, further analysis of transportation service performance
using analyti.cal tools antannoda Importance Performance Analysis (IPA) and the Customer
Satisfaction Index (CSI). Based on the analysis, it is knawn that ports and airports are being evaluated
meet the criteria for supporting the transport antannoda but there antannoda transportation
service facilities slwuld be improved anwng other facilities in ports/ airports, convenience of alternative
routes to the bus station, port or airport , availabi1ity of tickets reservation service counter facilities,
the dismissal of public transport passenger bus stop near the port/ airport, ease to get travel
tickets with a choice of various kinds of advanced modes.


Keywords: Inter-Mode, Transport Sennce, Performance.

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